Returns & Exchanges
Due to the customized nature of our products, all orders are non-refundable. Occasionally there are issues; minor defects in products, or a typo on my behalf which I will gladly reprint for you. If this is the case, please contact me at firstname.lastname@example.org
Most items ship via USPS first class mail. You will receive a shipping notice once your package has shipped. I am not responsible for packages once they are confirmed delivered at their final destination. If a package is lost in the mail system and a sufficient amount of time has passed, I will do my best to replace it.
Design & production time
Each product is lovingly created just for you! The current design, production, and shipping time are stated on all product pages. Business days are Monday through Friday and exclude all major U.S. holidays. Most orders ship via USPS first class or priority mail; you will receive a tracking number once your order has shipped. Please know we are always working to meet or exceed this timeline.
Please remember colors can and will appear different from your device to the real-life finished product. It is typical and not preventable. I have taken every effort to optimize print quality and color on the finished product.
The best way to reach me…
The easiest way to reach me is via the contact form found here. If you have reached out via another method, don’t think I am ignoring you. There are just too many ways for people to reach me and I, as one person, can not check them all. The ONLY direct way for customer support and questions is via email.
The best time to reach me…
Business hours are Monday – Friday 9:00 a.m – 2:00 p.m. MST. I am closed all major U.S. holidays. Any other closures are always posted on a bar across the top of the website. Closures do affect production time, and orders are not processed during those closures.