Returns & Exchanges
Due to the customized nature of our products, all orders are non-refundable. Occasionally there are issues; minor defects in products, or a typo on my behalf which we will gladly reprint for you. If this is the case please contact us at firstname.lastname@example.org
All items are shipped via USPS first class mail. You will receive a shipping notice once your package has shipped. We are not responsible for packages once they have been confirmed delivered or entered the mail system.
Design & production time
Each product is lovingly created just for you! The current design, production, and shipping time are stated on all product pages. Business days are Monday through Friday and exclude all major U.S. holidays. Most orders ship via USPS first class or priority mail; you will receive a tracking number once your order has shipped. Please know we are always working to meet or exceed this timeline.
Please remember colors can and will appear different from your device to the real life finished product. This is typical and not preventable.
The best way to reach me...
The easiest way to reach me is via the contact form found here . If you have reached out via another method don't think I am ignoring you. There are simply too many ways for people to reach me and I, as one person, can not check them all. The ONLY direct way for customer support and questions is via email.
The best time to reach me...
Business hours are Monday - Friday 9:00 a.m - 2:00 p.m. MST. I am closed all major U.S. holidays. Any other closures are always posted on a bar across the top of the website. Closures do affect production time and orders are not processed during those closures.