FAQ

Design Questions

At this time the only breed specific animals are available. We are always looking to improve so feel free to send yours along!

Sorry, horses are no longer an option.

I am sorry we do not offer these animals, they just haven't sold well in the past.

Use this text to answer questions in as much detail as possible for your customers.

We have in the past however we are in the process of discontinuing that. Some products may still have the ability to select your colors but we are finding we customers are actually happier with the color swatch method we are changing everything to.

General Questions

Occasionally we do offer exclusive discounts to our Instagram, Facebook and newsletter (signup in the footer) of our website. Follow us and you will be in on the action too!

I am sorry I do not offer phone support. As a work at home mom there is often times I can't answer the phone. I normally answer email within 24 business hours.

I am sorry orders may not be changed or cancelled after they've been placed. In general we submit the item into production the same business day they are received. Once they are put into production we can not stop them or make changes to them.

At this time we are not offering a wholesale program however it is something we are considering for our future.

Shipping

Each product is lovingly created just for you! Current design, production, and shipping time is 10-14 business days. Business days are Monday through Friday and exclude all major U.S. holidays. Most orders ship via USPS first class or priority mail. You will receive an email with a tracking number once your order has shipped. This timeline does fluctuate during the busy season, our most current timeline is always posted on our product pages.

Shipping is unlimited rate of $4.99

Our products typically ship via USPS first class mail. If a package's weight exceeds first class, it will be shipped USPS Priority Mail. There are some instances where your items may ship UPS, FedEx or DHL. Those are reflected int eh tracking information.

I am sorry we do not ship to Canada.

Payment

We accept all major forms of credit/debit cards and PayPal.

Yes in order to be in compliance with the federal government we have to charge sales tax. All Colorado residents will be charged the appropriate sales tax upon check out.

Returns & Exchanges

If your item has been damaged or has any other issue please contact us and we will be happy to help.

Due to the customized nature of our products we can not offer a refund or exchange policy. Occasionally there are issues on behalf of our printing partners, minor defects in products, or a typo on my behalf which we will gladly re-print for you. When this does happen we ask for you to ship the item back so we can provide it to our printing partner. I am sorry this does not include cases where you are not happy with the color you chose.