Frequently asked questions
At this time the only breed specific animals are available. We are always looking to improve so feel free to send yours along!
Yes! They are located under the “Other” category in our product designer.
Sorry, horses are not available at this time but I do expect them to return in the future.
We are a small, mom run business out of our home studio. Due to this I don’t offer phone support at this time. We do our very best to answer email within 24 business hours. You can reach us via our contact form or at firstname.lastname@example.org
I am sorry orders may not be changed or cancelled after they’ve been placed. In general we submit the item into production the same business day they are received. Once they are put into production we can not stop them or make changes to them.
At this time we are not offering a wholesale program however it is something we are considering for our future.
I have been asked this a few times and although I understand people thinking the prices are high in all honesty they are not. Your purchase not only covers my cost for the product but it also covers the time I spend designing each piece just for your order, keeps the lights on, pays myself for time spent away from my family, and also pays Uncle Sam. I love my business and the people I serve. I hope you feel as passionately about the gifts I offer as I do and understand my position as a working mom.
Returns & Exchanges
If your item has been damaged or has any other issue please contact us and we will be happy to help.
First, have you seen our video tutorials here? When you click on an item in the product designer it will display a pop up and you select the paint bucket tool. From there you can customize the design until your heart is content!
There are two ways, double click on the text itself or click on the word text in the upper menu bar.
We accept all major forms of credit/debit cards and PayPal.
Yes, in order to be in compliance with the federal government we have to charge sales tax. All Colorado residents will be charged the appropriate sales tax upon check out.
Shipping is a flat rate of $4.99. Yep! Unlimited shipping for one low price!
All orders are shipped USPS first class mail. The shipping calculator may indicate your order will come via priority mail
however this is not correct. Our products come from multiple partners and the only way we can keep our shipping costs as low as possible is to send everything USPS first class mail.
I am sorry we do not ship to Canada at this time.
Each product is lovingly created just for you! Current design, production, and shipping time is posted on the actual product page. Business days are Monday through Friday and exclude all major U.S. holidays. Most orders ship via USPS first class or priority mail. You will receive an email with a tracking number once your order has shipped. This timeline does fluctuate during the busy season, our most current timeline is always posted