FAQ

Frequently asked questions

General Questions

Can I order a breed specific animal? For example gelbvieh cattle?

At this time the only breed specific animals are available. We are always looking to improve so feel free to send yours along!

Do you offer dairy goats, llamas/alpacas, chickens or rabbits?

Yes! They are located under the “Other” category in our product designer.

Do you offer other horse options?

Sorry, horses are not available at this time but I do expect them to return in the future.

Do you ever offer discounts or coupon codes?
Occasionally we do offer exclusive discounts to our Instagram, Facebook and newsletter (signup in the footer) of our website. Follow us and you will be in on the action too!
What is your phone number so I can call you?

We are a small, mom run business out of our home studio. Due to this I don’t offer phone support at this time. We do our very best to answer email within 24 business hours. You can reach us via our contact form or at hello@stockshowboutique.com

Can I cancel my order?

I am sorry orders may not be changed or cancelled after they’ve been placed. In general we submit the item into production the same business day they are received. Once they are put into production we can not stop them or make changes to them.

Do you sell wholesale?

At this time we are not offering a wholesale program however it is something we are considering for our future.

Why are your products so expensive?

I have been asked this a few times and although I understand people thinking the prices are high in all honesty they are not. Your purchase not only covers my cost for the product but it also covers the time I spend designing each piece just for your order, keeps the lights on, pays myself for time spent away from my family, and also pays Uncle Sam. I love my business and the people I serve. I hope you feel as passionately about the gifts I offer as I do and understand my position as a working mom.

Returns & Exchanges

What is your return/exchange policy?
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My order arrived damaged or is incorrect, what can I do?

If your item has been damaged or has any other issue please contact us and we will be happy to help.

Design Questions

How do I see the colors on the design?

First, have you seen our video tutorials here? When you click on an item in the product designer it will display a pop up and you select the paint bucket tool. From there you can customize the design until your heart is content!

How do I change the text?

There are two ways, double click on the text itself or click on the word text in the upper menu bar.

Payment

What forms of payment do you accept?

We accept all major forms of credit/debit cards and PayPal.

Do you charge sales tax?

Yes, in order to be in compliance with the federal government we have to charge sales tax. All Colorado residents will be charged the appropriate sales tax upon check out.

Shipping

How much is shipping?

Shipping is a flat rate of $4.99. Yep! Unlimited shipping for one low price!

How will my order be shipped?

All orders are shipped USPS first class mail. The shipping calculator may indicate your order will come via priority mail
however this is not correct. Our products come from multiple partners and the only way we can keep our shipping costs as low as possible is to send everything USPS first class mail.

Do you ship to Canada?

I am sorry we do not ship to Canada at this time.

How long does it take to receive my order?

Each product is lovingly created just for you! Current design, production, and shipping time is posted on the actual product page. Business days are Monday through Friday and exclude all major U.S. holidays. Most orders ship via USPS first class or priority mail. You will receive an email with a tracking number once your order has shipped. This timeline does fluctuate during the busy season, our most current timeline is always posted

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